Have you received your Word document but are having problems opening the file? If you have problems with accepting the changes, please read our manual. For any other problems, please contact us directly.
If you are not satisfied with the work of your editor, please contact us right away by filling in the complaint form. We will contact you within one working day, and together we will find a suitable solution.
If you have questions for your editor, please follow these steps:
Tip: Add your questions directly to the document using in-text comments. This way, your editor can help you faster and more effectively.
Our support team will forward your questions to your editor and get back to you with an answer as soon as possible.
Our editors are happy to answer specific questions related to the edit you received, such as:
Our quality management team can provide a quick review of revised sentences and answer general questions such as:
Our editors and quality management team cannot answer any of the following questions:
For feedback on these questions, you will have to upload a new order.
Your editor may be located in a different time zone than you. The time stamps in your edited document do not show this. This is why it might seem like the editor only worked on your order during the night, while it was actually daytime in the editor’s location.
Furthermore, some of our editors simply prefer to work in the evening or at night because they are more productive then or because they are working on other projects during the day.
In general, the time stamps in the document are not an indicator of editing quality.
Our team helps students graduate by offering:
Scribbr specializes in editing study-related documents. We proofread:
The Scribbr Plagiarism Checker is powered by elements of Turnitin’s Similarity Checker, namely the plagiarism detection software and the Internet Archive and Premium Scholarly Publications content databases.
The Scribbr Citation Generator is developed using the open-source Citation Style Language (CSL) project and Frank Bennett’s citeproc-js. It’s the same technology used by dozens of other popular citation tools, including Mendeley and Zotero.
You can find all the citation styles and locales used in the Scribbr Citation Generator in our publicly accessible repository on Github.
